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Accessibility Statement

Accessibility Statement for Richmond Town Council

This accessibility statement applies to https://www.richmondtowncouncil.org.uk.

This website is run by Richmond Town Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels, and fonts

  • Zoom in up to 200% without the text spilling off the screen

  • Navigate all of the website using just a keyboard

  • Navigate all of the website using speech recognition software

  • Listen to all of the website using a screen reader (including the most recent versions of JAWS, NVDA, and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website is fully accessible and meets all modern online accessibility standards. All pages, content structures, non-text elements (such as image alternative text), and document formats have been updated to comply with current guidelines.

Feedback and contact information

If you need information on this website in a different format—such as accessible PDF, large print, easy read, audio recording, or braille:

  • Email: enquiries@richmondtowncouncil.org.uk

  • Call: 01748 850808

  • Address: The Town Hall, Market Place, Richmond, North Yorkshire, DL10 4QL

We’ll consider your request and get back to you in 15 days.

If you cannot view the map on our ‘Contact Us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to maintain and improve the accessibility of this website. If you find any problems or think we’re not meeting accessibility requirements, contact:

Town Clerk

  • Email: enquiries@richmondtowncouncil.org.uk

  • Call: 01748 850808

  • Address: The Town Hall, Market Place, Richmond, North Yorkshire, DL10 4QL

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Richmond Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Non-accessible content

There are currently no known non-compliances on this website.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services (for example, historical meeting minutes and agendas dating back before September 2018). Any new PDFs or documents published by the council meet accessibility standards.

What we’re doing to improve accessibility

We continuously monitor and test our website to maintain high standards of digital accessibility. We have:

  • Ensured all images feature appropriate alternative text (alt tags).

  • Converted essential policy documents and forms into accessible web pages (HTML) or fully compliant downloadable documents.

  • Ensured proper contrast ratios, keyboard navigation paths, and form labels across all pages.

Preparation of this accessibility statement

This statement was prepared on 24 September 2020. It was last reviewed on 12 August 2026.

This website was last tested on 12 August 2026. The test was carried out using accessScan (powered by accessiBe) to evaluate full conformance against WCAG 2.2 AA standards across all site pages, including:

  • Navigation: Menus, keyboard focus/orientation, carousels, and interactive elements.

  • Content Structure: Headings, landmarks, graphics/alt text, and page semantics.

  • Usability: Form fields, data tables, and general text readability.